Imagine you’re having chest pains. Or think you hear an intruder downstairs late at night. Maybe you see smoke wafting from a neighbor’s house.
What if you called 911 but couldn’t get through?
It’s not supposed to be possible.
But that’s what happened to between three and eight emergency calls earlier this month during a locally unprecedented two-hour disruption of the city’s 911 system caused by a Verizon equipment failure downtown, a Telegram & Gazette investigation found.